Before contacting us, please consider the following.

Visit the Self-Help Hub 

Check it's not an emergency.

Call 111 or 999 for urgent medical help if you have any of these, as your request will not be seen immediately.

  • Crushing chest pain and tightness
  • New drooping on one side of the face, slurred speech, difficulty raising your arms, weakness, or numbness on one side of your body.
  • Severe difficulty breathing
  • Heavy bleeding that won't stop
  • Severe injuries
  • Feeling suicidal, wanting to harm yourself, or others.

URGENT APPOINTMENTS

If you need to be seen urgently, please telephone or come into the surgery straight away. You will be offered an appointment the same day, but it may not be with the clinician of your choice.

Call the Surgery - 01994 230379

Children 16 years and younger will be seen on the same day.

Appointments can be made either by calling in to the surgery between 8.00am - 6.00pm, or by telephoning the surgery between 8.00am and 6.30pm Monday to Friday. 

Appointments are available Monday to Friday, 8.00am – 6.30pm. 

We will ask you questions about why you need an appointment and will sometimes direct you to an alternative healthcare practitioner – this may be a pharmacist, dentist, optician, or other local service.

HOME VISITS

If you have an emergency, please dial 999.

In order to best manage the time we have available to see patients, the surgery has a very strict policy on home visits. The doctors can see more patients in surgery than they can if they are doing home visits.   

  • Only the very elderly and immobile patients, or those who are absolutely unable to travel because of serious or terminal illness, need a home visit.
  • If you normally attend the surgery, or if you are able to attend the hospital for your appointments there, we will usually insist that you attend the surgery.

We are better able to access equipment (e.g. ECG machine, nebuliser), medical records and test results when you attend the surgery in person. This makes our decision-making and your treatment more effective.

We are unable to take your transport arrangements into account as a reason to not attend the surgery. We unfortunately have to insist that you arrange transport with a family member, friend, or alternatively use public transport.

A Doctor may triage your call and redirect you to Welsh Ambulance or 111, if appropriate. 

  • We request that you telephone the surgery to ask for a home visit BEFORE 11.30am.

If you telephone after 11.30am, and your request is not an emergency, we may visit the following day.

OUT OF HOURS

Should you need to access to a doctor outside of surgery hours, please call NHS 111